Check out this article for detailed instructions on getting past the error.
Part of the upgrade process during the July 4th maintenance for Polaris is to migrate all users to a new Polaris environment. For security reasons, we are unable to migrate user passwords. This means that all Polaris user passwords will be reset and you must change this reset password before you can login to Polaris.
Read more for instructions on the process of updating your password
We have added Mac OS X 10.6 (Snow Leopard) thru 10.11 (El Capitan) to the list of supported operating systems for connecting to Polaris.
If you wish to use a Mac to access Polaris, please see the following guide, as the steps are completely different than doing so through Windows:
Wondering what new features to expect after the Polaris upgrade on January 18th?
Check out these documents for the answers:
The index of each document will give you an overview of the new features if you don’t have time to read the whole document!
Over the summer, we have made a number of changes to the Polaris system to address printing problems.
One of those changes requires that each computer has the latest version of the Screwdrivers application installed.
For any school library that is unable to print from Polaris (but was able to do so before the end of the previous school year), please do the following:
On July 29, 2015, Microsoft has released Windows 10 to the public.
For those of you running Windows 10, you may have noticed that the infamous blue "e" looks a little different.
Subsequently, you may end up seeing this when connecting to Polaris:
Browser Not Supported
While each of the SHARE committees have been following an unwritten practice since the merger committee started their work several years ago, the Finance and Policy committee, as approved by the SHARE Executive Council at their meeting on June 24, 2015, is recommending that the following steps be established as the procedure for establishing policies for SHARE.
Printing issues with new version of Screwdriver.
On April 22 there was a server side upgrade of the Screwdrivers software. If you find that you do not having printer issues after this upgrade, please update your computer to the latest version of the Screwdrivers client.
If you have a 32-bit version of Windows install:
Screwdrivers for Windows 32-bit
If you have a 64-bit version of Windows install:
Screwdrivers for Windows 64-bit
Check out the new features in our upcoming Polaris upgrade with links to instructions and forms. Be sure to read the new instructions for running Request Manager!